What our Customers say...
He spoke of the sense of urgency, professionalism and courtesy displayed by each and every one of the SERVPRO employees he has interacted with.
Earlier this month I had a back up problem that required a professional! Every day I drive by the SERVPRO business on the corner of county 11 and Huntley Parkway in Pelham. I called them and that afternoon SERVPRO responded by sending out Adam Whitley for an initial inspection to the damage and planned actions.
Adam Whitley is a truly professional young man and I felt we had contacted the right company.
We agreed to start the clean up the next morning, and right on time 8:00 AM, they showed and started the clean up process. This included taking up part of our newly laid carpet and removing the pad from the front bath, down the hall and almost into the dining room. After fully cleaning up the area SERVPRO installed large dryer fan and a humidifier, which made the house sound like and airport with several B-17s waiting to take off. SERVPRO then arranged to have their carpet folks to come to the house on Monday (it was Friday now). This would give the carpet ample time to dry out.
On Monday the carpet team arrived, installed new carpet pad and reinstalled the pulled up carpet in a true professional manner. I was truly amazed by their sense of customer service and professionalism. They truly lived up to their slogan "Like it never even happened."
If I have any other problems SERVPRO will be the company I will call. Excellent Job folks!
I could not have asked for better, more professional, and friendly service. Thank you!
Very nice service.
Chris Hooper and John Davis; they were both very kind and helpful, and they worked extremely hard and did a 'phenomenal' job.
Group was efficient, professional & customer oriented. Thanks!!!
Terrific job done!! Bill was very professional, courteous & extremely helpful during a difficult time. Thank you!
Ernesto Ragazzoni was great!
They were great!
Appreciated lock box option!
I enjoyed working with you over the last few weeks. You and your team are top notch! You made the cleanup process look effortless. The overall finished product is quite impressive. As weird as it sounds, I hope we get to work together in the future. Thanks for everything!
Very courteous and knowledgeable.
Bill and Ernesto were so good to us. Kind and professional.
All of the SERVPRO people I had dealings with were friendly, helpful and knowledgeable. They also were respectful of our house, possessions and family. They were very good about giving us the right information to help us make decisions and get through our crisis.
What wonderful job Jodi is doing! My job just took off when Jodi took charge. Jodi's outstanding personality makes her so nice to work with, I appreciate her.
They each were courteous and prompt with checking in during the whole process. Robert came by after 9pm to make sure I was taken care of.
Group was efficient, professional & customer oriented.
I would highly recommend. Very pleasant to have in my home. Work was up high standards, pleasant to know!
I am a satisfied customer. The people from SERVPRO seem to really care about the customer's feelings. they are so genuine in their concern. Great job. I would recommend SERVPRO to others without hesitation.
I would like to tell you what a wonderful experience I have just had with your company. During the downpour this morning, water backed up onto my porch (enclosed) and threatened to come into my den. A call to SERVPRO and two young men, Huck & Adam, came to my rescue. They then sent Darin and Hunter to come to take care of my porch and also my basement. I have called several people who are going to look at my situation, and hopefully, to tell me what to do in the future. Thank you again and again for not only to be as willing to help me but also for the caring service people.
Service was great, employees were very kind and courteous
The process was great! The people were great!
Prompt, professional, courteous and exceeded my expectations.
It's hard to improve this excellent service! Bill and the weekend help were amazing & super friendly!
Ms. Tammy was a real treat. She fixed my daughter's room extra special each day. My daughter thought they were there just to fix her room.
Great company! Really value your professionalism and thoroughness.
SERVPRO did an outstanding job!
They were very responsive, thorough, follow up and communicated often and clearly!
Everyone I dealt with was great!
Very polite and knowledgeable!
All your men are great!
Everyone was nice and professional.
New facility is top of the line which will only make our customers experience in the event of a loss a little easier to deal with.
Professionalism & Class, not only repairing jobs but representing model Christian attitudes
SERVPRO came to my rescue very quickly. They were prepared to get started on their job right away. Everyone who was involved in the process was mannerly, helpful, and helped me handle my situation better by assuring me that they would take care of it. They were efficient and open to my comments, questions, and suggestions. They came back often until they felt they could leave me in good shape. I would recommend them to anyone with a cleanup problem. I'll us SERVPRO if I ever have another need without
I can't say enough how great the team was. I was called within minutes of them knowing we needed their service. Everything was explained and handled. I was beyond impressed with how they communicate and consider the time of our family. They came just when they said and worked around our time. Thank you.
SERVPRO is an excellent company. We were in a world of hurt when they came in and took over. Removed all of the carpet, pad, some Sheetrock & vanity. Very courteous. We highly recommend them.
Everything was seamless!
Great job. We have been very impressed with your professionalism, courtesy and fast response.
I would like for you to know your guys did an awesome job. They were very professional but cordial at the same time. We were very happy that they were able to dry us out so quickly.
From the first responder, Matt, to the tear out guy,Robert and finally the monitor Mark, they represented your company very well!
We will definitely recommend SERVPRO to anyone!
Great!!! I will be glad to recommend if ever needed!
Professional and courteous!
Phillip and Tim were graciously complementary of our team and the quality of work we produce for them. They specifically mentioned the high level of communication, expertise and professionalism that David Hyde has shown them this year. They were very complementary of all the production crews that have worked on site for them as well. The bottom line is they use us because they trust us. -Huck
They were very professional and focused in their approach. Thank you for your prompt attention to our issue.
Jeff Rice was very helpful!
I can't say enough about the technicians from SERVPRO of Birmingham. They showed up in no time after being called. Their service was stellar, and they treated my family with the utmost respect. Water issues aren't pleasant, and I was very upset at the time that they arrived, but each person that came in to help offered nothing but positive comments, and assured me that everything was going to be alright. They went above and beyond to call, email, monitor and do what was best for us during the entire process, and for that we're extremely grateful! If you ever need help during a water emergency, don't hesitate to call them!
Great Company. One of the most hardest working teams I ever seen. Owners are very trustworthy!!
The staff was very knowledgeable and kept me informed throughout the process. Bill, Chris and Ron were very helpful and accessible.
Professional and very thorough.
Jeff was super friendly and made this experience with SERVPRO awesome!
Mark and Chris were very kind and professional. They were always willing to explain the process and provided updates throughout the process. They were very understanding of my work schedule.
Amazingly fast service did a very professional job and even cleaned our rug! I had no idea a company like this even existed! My family and I are greatly appreciative! Keep up the good work!
Ps. great customer service!
Awesome staff and awesome service always provided to our insureds. SERVPRO of Birmingham takes care of our customers in the manner I would want to be treated and taken care of!
Had some water damage to my basement/den area from my washing machine. SERVPRO contacted me immediately. A nice gentleman by the name of Bill Van Deren was at my residence within an hour. He assessed the damage, had a crew come out, strip carpets, walls, etc. even came back every day to see if all the water dried up. Very impressed!!!! I highly recommend SERVPRO
You guys are great. Excellent service and professionalism. Your employees are top notch!
The daily email updates were most helpful. Thank you for the outstanding service!
Keep up the good work! The gentlemen were indeed gentlemen - courteous and very polite and professional.
I feel like we had VIP service throughout the process. The level of communication and personal attention we received is virtually unheard of with today's customer service standards. Could not be happier.
First of all I want to say thank you for the great job that you guys did at our building with the clean up from the water leak Wednesday. It is great to have a partner that comes in and knows what is expected and delivers. We really appreciate all of the efforts from the entire SERVPRO crew that is working with us here at the Regions Operations Center.
Had it not been for Rob, a whole string of things would not have happened. Mr. Logan stated that he will be sending business to SERVPRO because Rob went that extra mile and helped him when he needed it most. He was able to close on the house in the time he wanted and is very grateful for the assistance.
Ms Hill dropped off a rug to be cleaned and added to her items we are storing for her. Deon went to assist her and she called back afterwards and stated "That is the nicest young man: He is always so polite and I would claim him as one of my own." She wanted everyone to know what a joy is it for her to work with him.
She wanted to call and say how pleased she was with our services. She said that Jonathan and Pablo did a great job on her reinstall. She complimented every team member that responded to her call. She said that she was so happy that we came and she had never experienced a time that she would need our services. She stated that now when she see's the commercial with the "LITTLE GREEN TRUCKS" she will know exactly what is going on and that a great team is coming to help someone.
She wanted to let us know that she was very impressed and pleased with the service she received from our SERVPRO Team. She stated that she was so comfortable with him because of his kindness and care that he took to help her in a time when she had never experienced anything like her water damage before. She said that she was going out of town with her daughter and grandchildren and felt very comfortable leaving us with the keys and taking care of things for her.
I am writing you to tell you how impressed I am with Jeff Rice who has worked on our cleanup. He is very knowledgeable and explained the process all along the way. He was also very prompt & courteous. I told my husband of all the people who have been working on our home this month that I think he stood out as an excellent professional!
SERVPRO has been handling water damage at our house since Sept. 18th. While everyone has been courteous some have been especially kind and knowledgeable. I want to let you know about these gentleman. Josh and Dale have been to our house twice. Each time, they went out of their way to be polite. In addition to that, they explained things fully, listened to my concerns and addressed them where they could. They then did a consistent job of passing the others on to a manager.
The teams that responded to her call were above and beyond wonderful, professional, courteous and friendly and the fact that they were young men was especially impressive to her. She said "You just don't see that much anymore". She has a son and 3 daughters and said that she hoped that they would give that kind of attention and kindness to persons that they may help. It was not the first time she had a water occurrence but that this company and the teams we have were the Best!
I am overwhelmed with pure joy over the work Jonathan and Pablo did on my carpets. I also want to include a thank you to Ernesto. I cannot believe how wonderful of a job they did and how courteous they were! I will tell everyone about SERVPRO of Birmingham!